Policies

CANCELLATION AND RETURN POLICY 

Please carefully read this Cancellation and Return Policy before using our Services.  This is a legally binding contract. This Policy constitutes a contractual agreement  between you and Al-Hussaini Trading Company. 

Al-Hussaini Trading Company is an LLC legally incorporated and domiciled in the  Kingdom of Saudi Arabia (hereinafter referred to as “We” and/or “Us” and/or the  “Company"). 

This Cancellation and Return Policy along with our Terms and Conditions and our  Privacy Policy constitute the entire agreement between Al-Hussaini Trading Company  and you. All of our Customers are subject to the provisions of this document. 

The definitions set out in the Terms and Conditions of Al-Hussaini Trading Company, as  defined in Section 1 apply to this Cancellation and Return Policy. 

By accessing and/or browsing and/or creating a customer account and/or using our  Website (https://www.alhussainitrading.com) and Services, you express your  understanding and acceptance to this Cancellation and Return Policy. If you do not  agree with this Cancellation Policy, you should leave our Website immediately

1. CANCELLATION. 

1.1. CUSTOMER CANCELLATION. 

1. a) You may cancel your order due to any of the following reasons: 

• If the delivery of the Product is delayed more than 15 working days and the  Product has not been used, in which case the sales contract will be  terminated and the price of the Product refunded in full. 
• If the Product has not yet been shipped. 

1. b) In case of cancelation, after the order has been shipped to you, cancelation  fees will apply. We have full right to prove if the Product has been shipped to  you by the time of the cancelation request. 

1.2. COMPANY CANCELLATION. 

1. a) We may cancel a Customer Order due to any of the following reason:

• There is an error in the price of the Product. 
• Payment rejection. 
• Customer had a delay for more than 1.5 hours to settle payment. ● Wrong delivery address or wrong contact details given by Customer. 
• The Product is not received by the Customer or by the person indicated by  the Customer, at the address provided by the Customer in the Order, within  a period of 15 working days, since the purchase of the Product.  

2. b) If a cancellation occurs according to Section 2.1, the Sales Contract between the  Company and the Customer will be terminated, and the Company will give a full  refund to the Customer. However, the Company may deduct or charge the  Customer any reasonable compensation fee for the expenses incurred as a result  of the Order cancellation and/or termination of the Sales Contract. 
3. c) The Sales Contract referred to in this Section is governed by Section 7 of our  Terms and Conditions.

2. RETURNS. 

2.1. The Customer has 7 calendar days to return a Product from the date it was  received on, provided that the Customer carries out the return at its own  expenses, except if the return is due to any of the reasons below: 

• The product is defective and/or damaged 
• The product is described incorrectly or does not correspond to the item  shown on the Website and purchased by the Customer. 
• There is an error in the price of the Product. 
• The product was delivered to the Customer more than 15 working days  after the purchase of the item was carried out by the Customer. 

2.2. Once the Company receives the Product in return, and having examined the  conditions of the item, a receipt confirmation of the same will be emailed to the  Customer. The Company will immediately notify the Customer the status of the  refund after examining the Product.

2.3. If after examining the Product the Company determines that the return applies in  accordance to Section 2.1, the Company will proceed to approve the return by  notifying the Customer with an email. However, in case the Customer returns the  Product in a different form to the original, the Company will have the right to  decline the return requested by the Customer, in which case the Customer will  pick its item back, or pay the additional shipping charges that apply. 

2.4. In case the return of the Product is approved, the Company will immediately  process the refund by reversing the amount paid to the original payment method. 

2.5. The refund amount will be received by the Customer during the next days  following the refund process by the Company, subject to the terms and conditions  of the issuer of the Payment Method. This amount will be equal to the original  price paid for the Product in return. 

3. CHANGES TO THIS POLICY. 

We reserve the right to modify all or part of this Cancellation and Return Policy at any  time. The modified Cancellation and Return Policy will be published on the Website and  will come effective five (5) days following its publication on the Website. In case you do  not agree to such changes, you must express so by contacting us at: info@alhussainitrading.com, within five (5) days following said publication, in which  case your Customer Account will be canceled. Upon expiration of this term, it will be 

understood that you have accepted such modifications made in our Cancellation and  Return Policy. 

4. GOVERNING LAW AND JURISDICTION. 

This Cancellation and Return Policy shall be governed by the laws of Kingdom of Saudi  Arabia. In case of disputes, you expressly agree to submit to the exclusive jurisdiction  of the courts of Kingdom of Saudi Arabia. 

5. CONTACT US. 

Any questions, comments or requests regarding this Cancellation and Return Policy  should be addressed in writing to the Company by email to info@alhussainitrading.com and that email receipt must be acknowledged by the Company, or by mail to the  address mentioned below: 

Al-Hussaini Trading Company. 

7859 Al Madinah Al Munawarah, Al Sharafeyah, Jeddah 22234, Kingdom of Saudi  Arabia. 

Phone Number:800 244 2444 

Email Address:info@alhussainitrading.com

Last Updated: April 2020

TERMS AND CONDITIONS 

Please carefully read these Terms and Conditions (“Agreement”) before using our Services.  This is a legally binding contract. By accessing to, and purchasing on our Website, you accept  all the terms and conditions in this Agreement on behalf of yourself and any entity or individual  you represent or for whose device you acquire our Products. If you do not agree with the terms  and conditions on this Agreement, you should leave our Website immediately. 

Al-Hussaini Trading Company offers online shopping services including shipping and delivery of  items when you visit www.alhussainitrading.com subject to the following Terms and Conditions. 

The Website www.alhussainitrading.com is operated by Al-Hussaini Trading Company.  About Al-Hussaini Trading Company: 

❖ Commercial Registration Number: 4030053541 

❖ Tax Registration Number: 300154966900003 

❖ Toll Free Number: 800 244 2444. 

❖ Unified number: 9200 29295 

❖ Address: 7859 Al Madinah Al Munawarah, Al Sharafeyah, Jeddah 22234 ❖ Secondary Address: Saudi Business Center, 10th floor, AL-HUSSAINI TRADING CO. ❖ Email Address: info@alhussainitrading.com.

This Agreement should be understood as a contractual agreement between the Customer and  the Company. By accessing or using our Website and Services you express your  understanding and acceptance to this Agreement. 

The Company is protected by all Copyrights and Intellectual Property Rights under the laws of  the Kingdom of Saudi Arabia, as all international copyright and data protection treaties. 

This Agreement describes the Terms and Conditions of all Services offered by the Company  through its Website in connection with which you are accepting this Agreement. 

BY ACCESSING AND/OR BROWSING AND/OR USING THE SERVICES ON THIS E COMMERCE WEBSITE YOU ACCEPT THESE TERMS AND CONDITIONS WHICH INCLUDE  ALL THE TERMS AND CONDITIONS SET FORTH HEREIN, AND OUR PRIVACY POLICY,  CANCELLATION POLICY, RETURN POLICY, REFUND POLICY AND SHIPMENT POLICY  AND ANY OTHER AGREEMENT RELATED THEREWITH. WE STRONGLY RECOMMEND  THAT YOU CAREFULLY READ THESE TERMS AND CONDITIONS AND ALL OUR POLICIES  BEFORE CONTINUING TO USE OUR WEBSITE AND SERVICES. 

WHEN YOU ACCESS AND/OR BROWSE AND/OR USE OUR WEBSITE SERVICES, YOU  WILL BE DOING SO IN YOUR OWN FREE WILL, IF YOU DO NOT WISH TO BE BOUND BY  THESE TERMS AND CONDITIONS, OR BY OURS PRIVACY POLICY, CANCELLATION  POLICY, RETURN POLICY, REFUND POLICY AND SHIPMENT POLICY OR BY ANY OTHER  AGREEMENT RELATED TO OUR WEBSITE SERVICES, WE ADVISE THAT YOU LEAVE  THE WEBSITE IMMEDIATELY. THE ACCESS TO AND / OR BROWSING ON THIS  WEBSITE AND / OR THE USE OF OUR SERVICES WILL IMPLY THAT YOU GAVE YOUR 

CONSENT AND ARE EXPRESSLY ACCEPTING THESE TERMS AND CONDITIONS AND  ALL OUR POLICIES 

1. DEFINITIONS. 

1.1 “The Company” means Al-Hussaini Trading Company, an LLC domiciled in Kingdom Saudi  Arabia.  

1.2 “Website” means the E-Commerce Website owned and operated by the Company that may  be used by visiting: www.alhussainitrading.com. 

1.3 “Service and/or Services” means shopping services online, including shipping and delivery  of products offered by the Company through its Website. 

1.4 “Customer” and/or “Customers” and/or “You” and/or “Yours” means any visitor and/or  user who may access our Website and/or purchase any of the products offered on the  Website by creating an Account. 

1.5 “Agreement” means these Terms and Conditions. 

1.6 “Policies” means: Privacy Policy and/or Cancellation Policy and/or Return Policy and or  Refund Policy and/or Shipment Policy.

1.7 “Product” and/or “Products” means any of the items offered by the Company through the  Website that may be purchased by a Customer owning an Account. 

1.8 “Account” means the account that each Customer must create when they register on our  Website for a purchase. 

1.9 “Card” and/or “Payment Method” means credit cards (Visa and/or Master Cards) or mada  cards. 

1.10 "Sales contract" means the electronic agreement created between the Company  and the Customer, due to the purchase of the product. 

2 COMPANY SERVICES. 

2.1 We offer shopping online services through our Website, so that Customers can easily buy  products and receive them through a quick process at the address indicated when the  Customer registers an Account, or when making a purchase. 

We have a wide distribution of retail stores throughout the Kingdom of Saudi Arabia,  which gives Customers extended access to diverse groups of commercial items.  Customers can easily locate the address of all our stores in our Website. 

2.2 The Website offers Customers a shopping cart access to order a high number of items,  which may be bought upon selection, or saved for a later purchase, making shipments  easier and faster.

2.3 The Company reserves the right, at its sole discretion, to limit the quantity of items selected  per Customer. 

2.4 Said limitations may apply for orders placed through the same account and payment  method, using the same billing and/or shipping address. The Company will notify the  Customer in the event such limits may be applied. 

2.5 The Company acknowledges that all the products offered on the Website will display the  prices in an accurate and clear manner. 

2.6 Every time we offer a Product through our Website we will provide the following information: 

❖ Price (including VAT). 

❖ Product Information. 

❖ Extra charges. 

❖ Any other relevant information about the Products. 

3 REGISTERING AN ACCOUNT. 

3.1 Customers who wish to buy our products through our Website must create an Account.  During the registration process, the Company will require the Customer to provide the  following personal information:

❖ First Name. 

❖ Last Name. 

❖ Email. 

❖ Phone Number. 

❖ User Name/ID. 

❖ Password. 

3.2 The Customer will be exclusively responsible for maintaining the confidentiality of its  Account and password and for restricting access to any third party. 

3.3 The Customer must be responsible for all activities carried out under its Account login and  through the use of its password. 

3.4 The Customer agrees to immediately notify the Company if any unauthorized use of its  password or Account occurs, as any other breach of security, and must ensure to logout  from the Customer Account at the end of each session. 

3.5 The Company will take all commercially and reasonable measures to protect Customer  information against accidental or unlawful destruction, loss, unauthorized access, including  measures to encrypt such information. 

4 PRICE AND PAYMENT.

4.1 The payable price for purchasing each of the Products offered will be as shown on the  Website, and in Saudi Riyal (SAR) and/or optionally, in American Dollars (USD). Prices  offered on the Website include Value Added Tax (VAT) at the relevant chargeable rate  effective at the time, but do not include delivery fees which may be additionally payable and  shown separately during the checkout process. 

4.2 The Company can change the prices on the items at any time without notice, these  changes will not affect orders that have been previously placed by the Customer. However,  if the VAT rate changes after the date an order has been placed by a Customer, the  Company will adjust such rate on the item, unless the Customer has already paid for the  purchase in full before such change in VAT has taken effect. 

4.3 The Website provides Customers with online shopping services, including online purchases  and payments, based on shipping and delivery methods available in Saudi Arabia. Payment  transactions including authorizations and settlements will be in Saudi Riyals (SAR). 

4.4 The Company accepts the following payment methods: 

❖ For online payment transactions: SADAD Accounts, Credit Cards (Visa or MasterCard),  and mada Debit Cards. 

❖ mada Cards: Customers may use mada Cards to buy Products online, provided such  Cards are previously authorized for online purchases. Partial refund is not allowed on  mada Cards.

4.5 When online payment transactions are carried out, the Customer will receive on order  acknowledgment once payment has been authorized. The Company reserves the right to  put any purchase on hold if payment method used by the Customer is refused or declined  by the bank for any reason. The Customer is responsible for providing a secondary valid  payment method that enables the Company to process the purchase. 

4.6 The Company does not store your credit/mada card information on the Website. All  payment details entered through the Website are encrypted when you enter them.  Communications to and from the service provider’s site are also encrypted. 

4.7 The Company will not provide any Customer payment information obtained through the  Website to any third-party companies or individuals unless required to by law, regulation or  court order. This information is processed by Company payment merchants. 

4.8 Credit/Debit Cards and mada Cards details provided by the Customer during the use of the  online service will be legitimate, valid and accurate, and that shall only use credit cards  legally owned by the Customer. The Company will not be liable for any credit card fraud  

resulting from inaccurate, incorrect, or unlawful information provided by the Customer. Any  liability arising from fraudulent acts to Payment Methods by the Customer, as any  responsibility to prove otherwise shall be exclusively on the Customer. 

4.9 When the Customer makes a purchase through the Website, this payment will be  processed through Payfort Online Payment Services. 

4.10 When making a purchase the Customer must provide the Company with the information  below: 

❖ Bank Card full number; 

❖ Card expiry date; 

❖ Card CVV / CVC code (the 3 digit code printed on the Card signature panel); and ❖ Customer billing address held by the Card Issuer. 

4.11 When a Customer wishes to proceed to purchase a Product on the Website he or she  must first place the order through its Account, and then pay the price shown on the item  (including all applicable delivery charges) through the chosen Payment Method. Once  the Customer has reached the final billing page and submitted the order, such amount  will be charged to the Bank Card selected as Payment Method for that specific order.  The Company will immediately require authorization from Customer´s Bank or card  issuer to process the payment transaction. 

4.12 Upon payment by the Customer, Company must issue the Customer a pre-shipment invoice in Arabic, according to the provisions in this Section. Each pre-shipment invoice  will include: description of the item(s); price per item; charges and tax; total price.

5 CREDIT CARD INSTALLMENTS. 

5.1 The company has several credit card payment option plans. The plans change regularly  and are based on banking promotions.  

5.2 All plans are subject to a transaction fee. Please see the checkout section on the Website  for further details. The latest plans and participating banks are available on the checkout  section of the Website, click pay by Credit Card Installment to see the plans. No phone call  to the bank is required during the checkout, however the total order amount will be held  until your installment plan approval is completed by the bank. As per bank policies no  refunds can be processed on any orders purchased by installments. All installments have a  minimum order value, please see the checkout section on the Website for further details. 

5.3 The Company is not responsible for the installment plan or the financial resolution of the  installments - this agreement is between the Customer and the bank. The Company does  not accept any liability or responsibility regarding any financial reconciliation and processing  of the installments. 

6 PRODUCTS INFORMATION AND STOCK. 

6.1 While the Company carries out its best efforts to provide accurate product information  through the Website (such as stock availability, pricing, products features, images, and  specifications), and services information, typographical errors may occur.

6.2 Colors of the Products offered in the Website will be displayed as accurately as possible.  However, given that the actual colors that the Customers perceive are dependent on the  quality of its monitor resolution, the Company cannot guarantee that the color Customers  see will be accurate. 

6.3 Publishing any form of product/service information (including -but not limited to- marketing  proposal, ads, offers, magazines and flyers) on the Website does not guarantee stock, offer  and price availability online or in store. 

6.4 Errors may occur in the process of providing product/service and pricing information on the  Website. The Company cannot confirm the pricing and total cost of a Product until online  checkout is completed. In the event that a product/service is listed and invoiced at an  incorrect price or with incorrect information due to an error in pricing or product/service  information, the Company will have the right, to either contact the Customer for further  instructions in relation to payment of the correct price, or cancel its order notifying the  Customer of such cancellation. In the event that the Company accepts and processes an  order online, the total cost will be debited to the Customer through its chosen Payment  Method, and the Customer will be notified by email that the payment has been processed. 

6.5 Stock availability and pricing are subject to change without prior notice. All Prices and Fees  are inclusive of VAT as applicable - unless stated otherwise. 

7 SALES CONTRACT BETWEEN COMPANY AND  CUSTOMER.

7.1 Once the Customer has placed its order, an e-mail from us will be received by the  Customer acknowledging that the Company have received the order (Customer must  contact the Company if this e-mail is not received). This reception does not imply that the  Order has been accepted or placed. All orders are subject to availability and acceptance by  the Company (which the Company may refuse for any reason). 

7.2 After the Customer submits an order, the Company will immediately contact the Customers  bank or card issuer requesting the transaction process authorization and/or account debit  and/or credit card charge. The Company will not process Customer Orders until payment  has been duly authorized by Customers bank. Once the Company accepts the Customer  Order, an e-mail confirming the Product purchase will be sent to the Customer, informing  that purchase is being processed; ready for shipment, and indicating an estimated delivery  date, at which point the contract between the Company and the Customer ("Sales  Contract") has been created. 

7.3 As soon as the Customer places its order, the Company will start to process this order and  the Customer will not be able to make any changes. However, the Customer may be able  to return a Product according to the Return Policy.  

7.4 Customer should keep a copy of this Agreement and Orders for future reference. 

8 SHIPMENT POLICY. 

8.1 When shipping any Order, the Company must issue the Customer a post-shipment invoice,  including: Reference Number, Item Quantity, Unit Price, VAT, Total Price, Serial Number (if  available,) Item Weight, and Package Weight. This invoice will be emailed to the Customer,  notifying that the Order has been shipped, and will also be sent along with the Order. 

8.2 Customer orders will be fulfilled by the delivery date set out in the Delivery Confirmation or,  if no delivery date is specified, as soon as reasonably possible (depending on the delivery  service that the Customer has selected). In any event, delivery will take place no more than  15 working days following the day that the Sales Contract was entered into between  Company and Customer. 

8.3 If there is no one available at the Customer's address to receive the delivery, and the  Product cannot be posted through the Customer's mailbox or left in a safe place, after three  failed attempts, the Company may terminate the Contract and Cancellation Policy will apply. 

8.4 Order Delivery to the Customer will be complete when the Company delivers the Product to  the address specified by the Customer, and anything related to the Product from that  moment on will be accountable to the Customer. 

8.5 The Customer will own the Product once the Company has received payment in full. 

8.6 Shipment processing dates depend on the time of the order, location of customer, and  payment method. Delivery is from 3 to 15 working days, excludes Friday, which is not a  working day, and public holidays such as Eid and Saudi National Day. 

8.7 If Customer cannot be contacted, the delivery date will be affected, and delivery will be  delayed without any accountability on the Company. 

8.8 Please note that the Company only ships its Products in the Kingdom of Saudi Arabia. The  Company does not make international shipments. 

9 DEFECTIVE PRODUCTS. 

9.1 The Company has the legal duty to supply all Customers with the Products in accordance  with the information shown on the Website, and as set out in the terms and conditions of  the Sales Contract. Nothing in this Agreement will affect Customer legal rights in relation to  Products that are defective and/or faulty and/or damaged. 

9.2 If a Customer considers that any of the Products that the Company has supplied are  defective or misleading, please notify the Company using the contact details described  in Section 29. The Customer must return such Products to the Company in accordance  with our Return Policy. 

10 PRODUCT WARRANTY. 

10.1 Company buys Products directly from wholesalers or manufacturers and keeps them in  its warehouses, so they can then be shipped to you, for which the Company warrants  its Customers that the Products sold on the Website are free from material defects in  materials and workmanship, and substantially conform to those Products' written  specifications, as of the shipment date. Additionally, the Company warranties that each 

of the Products are legitimate to the original commercial brands marked on the labels  of each of the Items sold, and subject to each brand’s quality standards.  

For this reason, each one of the Products purchased by you is subject to the original  Warranty Card offered by the Products´ brand. If a Product turns out with improper  functioning after a specific period of time, please refer to your warranty, in accordance  with the terms and conditions supplied by each Warranty Card.  

10.2 Conditions of Warranty. The warranty under this section will not apply to any Product  that has been operated improperly, neglected, misused, altered, abused, willfully  damaged, or repaired without the Company's approval. 

10.3 The Company does not guarantee to the Customers that the bags supplied with the  Products will last forever, because the bags may wear out with their use and over  time. 

11 DEAL OF THE DAY. 

Daily offers will be under the following terms and conditions: 

❖ Valid for 24 hours or until stock existence. 

❖ Available for in store pick up.

❖ Limited to 2 units per Customer during each “deal of the day” and weekend offer. If a  Customer is found to have ordered more than 2 units of any item involved in the offer,  subsequent orders will be cancelled. 

❖ The Company has the right to remove the promotion at any time. 

❖ All Deal of the day items will be delivered within 7-15 working days. 

❖ Deal of the day offers can't be used with any other promotion or special offers in store or  online. 

12 PRIVACY POLICY. 

The collection and processing of information provided by the Customer when registering an  Account on the Website is governed by the Company Privacy Policy, which is an integral part  to this Agreement. The Company strongly encourages Customer to carefully read our Privacy  Policy, before accessing and using the Website and its Services. 

13 WEBSITE MAINTENANCE. 

The Company will make its best efforts to provide and/or make the Website and its Services  available in an uninterrupted manner to the Customer. However, the Website and its Services  may be subject to downtimes and/or may not be available temporarily due to scheduled  maintenance activity initiated by the Company, and such scheduled maintenance activity may  be notified to the Customer by email from the Company. In addition, the Website and its  Services may be unavailable due to unscheduled emergencies and/or for other causes beyond 

Company's reasonable control and for such unscheduled emergencies prior notice shall not be  given by the Company. 

14 USE OF THE WEBSITE AND ITS SERVICES. 

14.1 Use of the Website and its Services is strictly available only for individuals who can  enter into legally binding contracts as prescribed under local and/or international  applicable law. 

14.2 Individuals who are 18 years of age or older in the Kingdom of Saudi Arabia and/or the  age of majority as prescribed by applicable laws outside the Kingdom of Saudi Arabia,  as to being competent to enter into a legally binding contract, are eligible to use this  Website and its Services. 

14.3 Individuals who are below the age of 18 years of age in the Kingdom of Saudi Arabia,  and/or below legal age as prescribed by applicable laws outside the Kingdom of Saudi  Arabia (“minor”), as being incompetent to enter into a contract, including but not limited  to un-discharged insolvents, who cannot create legally binding contracts under law, are  not eligible to use this Website and its Services. 

14.4 Customers may use the Website and its Services for their personal use only (or for the  use of a person, including a company or other organization, which a Customer validly  represents). The Customer may not use the Website and its Services for any other  purpose, or in connection with any other commercial activity, without Company express 

prior written consent. The Customer may not use the Website and its Services in  violation of any laws, regulations, ordinances or regulations. 

15 OWNERSHIP RIGHTS. 

15.1 Each and every intellectual property right and copyright held by the Company in relation  to the Website and its Services; as to any inventions; patents; trademarks; logos;  business secrets; domain names; and know-how, among others, that currently exist  and/or that have existed in the past and/or that may exist in the future with respect to  the Company and/or Services ("Intellectual Property"), are exclusive property of, and  belong solely to the Company. Likewise, Customer accepts that all moral and  patrimonial rights to Intellectual Property belong solely and exclusively to the Company. 

15.2 The Customer must not reproduce and/or disclose and/or use in its own benefit or for  the benefit of any third parties, in its original or converted form, or in any other way,  whether directly or indirectly, any Intellectual Property belonging to the Company. 

15.3 The Customer accepts that the use of the Website and its Services, including the  creation of its Account, is exclusively limited to the provisions established in these  Terms and Conditions, as in all our Policies, and that the Customer has no right to  claim any right or interest of any kind on the Website and its content and/or Services  and/or the Intellectual Property and/or any other right associated or arising from such  Intellectual Property.

16 RESTRICTIONS. 

The Customer must not use or attempt to use the Website and its Services to any activity that  may:  

❖ Infringe the intellectual property rights or other rights of any third party. 

❖ Contain any unlawful, harmful, threatening, abusive, defamatory or otherwise objectionable  material of any kind. 

❖ Harm or attempt to harm others.  

❖ Promote or provide instructional information about illegal activities, promote physical harm  or injury against any group or individual, or promote any act of cruelty to animals.  

❖ Impersonate any person or entity or otherwise misrepresent your affiliation with a person or  entity.  

❖ Assist any fraud, deception or theft. 

❖ Damage, disable or impair the operation of, or gain or attempt to gain unauthorized access  to the Website and its Services or any property, receipt, use, copying, alteration or 

destruction of or to, any property, devices, software, services, networks or data by any  means, including by hacking, phishing, spoofing or seeking to circumvent or defeat any  firewalls, password protection, or other information security protections, or controls of  whatever nature.  

❖ Violate any applicable local, national or international law or regulation. 

❖ Forge headers or otherwise manipulate identifiers in order to disguise the origin of any  content transmitted through the use of the Website and its Service.  

❖ Upload, post, email or otherwise transmit any unsolicited or unauthorized advertising,  promotional materials, “junk mail,” “spam,” “chain letters,” or “pyramid schemes”.  

❖ Collect or store personal data without the knowledge and express consent of the data  subject. 

17 DISCLAIMER, WARRANTIES AND LIMITATION OF  LIABILITY. 

17.1 THE COMPANY ONLY OFFERS WARRANTY PROVIDED BY EACH BRAND, IN  ACCORDANCE WITH ITS WARRANTY POLICY AND DEPENDING ON THE BRAND  CATEGORY. 

17.2 THE WEBSITE IS PROVIDED AND IS MADE AVAILABLE ON AN “AS IS” BASIS,  WITH THE EXCLUSIVE PURPOSE OF ALLOWING CUSTOMERS TO EASILY BUY  OUR PRODUCTS AND RECEIVE THEM THROUGH A QUICK PROCESS  CARRYING OUT ALL PAYMENTS ARISING FROM SUCH PURCHASES. 

17.3 THE COMPANY WILL BE HELD LIABLE SHOULD IT FAIL TO COMPLY WITH THE  TERMS AND CONDITIONS IN THIS AGREEMENT CAUSING ANY LOSS OR  DAMAGE TO THE CUSTOMER THAT WAS FORESEEABLE, AND AS A RESULT OF  THE COMPANY BREACH, OR IF IT SHOULD FAIL TO USE REASONABLE CARE  AND SKILL. HOWEVER, COMPANY WILL NOT BE HELD LIABLE FOR ANY LOSS  OR DAMAGE TO CUSTOMERS THAT WERE NOT FORESEEABLE. FORESEEABLE  LOSS OR DAMAGE WILL BE UNDERSTOOD IF AN EVENT IS OBVIOUS OR ABLE  TO BE PREDICTED AT THE TIME THE CUSTOMER MAKES A PURCHASE  ONLINE, AND CAN BE ANTICIPATED BY BOTH THE COMPANY AND THE  CUSTOMER. 

17.4 THE COMPANY ONLY SUPPLIES PRODUCTS FOR DOMESTIC AND PRIVATE  USE. IF THE CUSTOMER USES A PRODUCT FOR ANY COMMERCIAL, BUSINESS  OR RESALE PURPOSE, THE COMPANY WILL NOT BE HELD LIABLE TO  CUSTOMER FOR ANY LOSS OF BUSINESS, LOSS OF ANTICIPATED PROFIT OR  SAVINGS, BUSINESS INTERRUPTION OR LOSS OF BUSINESS OPPORTUNITY. 

17.5 THE COMPANY DOES NOT WARRANT AND DISCLAIMS THAT THE WEBSITE  WILL BE AVAILABLE AND/OR PROVIDED IN A TIMELY, SECURED MANNER,  UNINTERRUPTED, FREE FROM ANY ERRORS, INCLUDING BUT NOT LIMITED TO  VIRUSES OR OTHER MALICIOUS SOFTWARE.

17.6 THE COMPANY DOES NOT WARRANT THAT THE OPERATION OF THE WEBSITE  AND ITS SERVICES WILL BE UNINTERRUPTED OR ERROR FREE, THAT THE  WEBSITE AND ITS SERVICE WILL WORK PROPERLY ON ANY GIVEN DEVICE OR  WITH ANY PARTICULAR CONFIGURATION OF HARDWARE AND/OR SOFTWARE,  OR THAT ANY SERVICE WILL PROVIDE COMPLETE PROTECTION FOR THE  INTEGRITY OF SELECTED DATA, INFORMATION OR CONTENT STORED OR  TRANSMITTED VIA THE INTERNET. 

17.7 TO THE FULL EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE COMPANY  AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, DIRECTORS,  LICENSORS OR ANY OTHER PERSON ASSOCIATED OR ANY OTHER BUSINESS  PARTNER, BE LIABLE TO CUSTOMER OR ANY THIRD PARTY FOR ANY  INDIRECT, CONSEQUENTIAL, INCIDENTAL, PUNITIVE, SPECIAL OR EXEMPLARY  DAMAGES OR LOSSES WHATSOEVER, WITHOUT REGARD TO CAUSE OR  THEORY OF LIABILITY. 

17.8 THE COMPANY SHALL NOT BE LIABLE TO CUSTOMER OR ANY THIRD PARTY,  FOR THE SUSPENSION, CANCELLATION, TERMINATION OR DISCONTINUATION  OF WEBSITE SERVICES, CAUSED BY FORCE MAJEURE OR THIRD PARTIES. 

17.9 THE EXCLUSIONS AND LIMITATIONS OF COMPANY LIABILITY AND ITS  AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, DIRECTORS, LICENSORS OR  ANY OTHER PERSON ASSOCIATED OR ANY OTHER BUSINESS PARTNER  CONTAINED IN THIS AGREEMENT, WILL NOT LIMIT OR EXCLUDE THEIR 

POTENTIAL LIABILITY FOR ANY MATTER THAT MAY NOT OTHERWISE BE  LIMITED OR EXCLUDED BY APPLICABLE LAWS. 

17.10 CUSTOMER ACKNOWLEDGES AND ACCEPTS THAT ITS ACCOUNT  REGISTRATION ON THE WEBSITE IS FOR INDIVIDUAL USE ONLY AND THAT  CUSTOMER INFORMATION IS ONLY TO BE USED BY THE OWNER OF THE  ACCOUNT ACCORDING TO THE TERMS AND CONDITIONS OF THIS  AGREEMENT. 

18 INDEMNITY. 

18.1 The Customer declares that the use of the Website and its Services is intended for  lawful purposes only and that it complies with all applicable laws and regulations. 

18.2 Customer shall indemnify and hold the Company, its partners, subsidiaries, affiliates,  third-parties and their respective officers, directors, agents, and employees harmless  against any and all claims brought by a third party for actions arising from or related to  the unauthorized use of the Website and its Services, including but not limited to the  misuse or operation of the Website in combination or modification with other hardware  or software belonging to a third party alleging infringement and/or misappropriation of  its intellectual property rights. 

19 TERMINATION OF THIS AGREEMENT.

This Agreement will immediately terminate upon Customer breach of any of the obligations in  this Agreement. The Company reserves the right to any other remedies available under law in  the event that Customer breaches any of the obligations under this Agreement and adversely  affects the Company. 

20 FORCE MAJEURE. 

If the Company is prevented from carrying out its obligations under this Agreement as a result  of any cause beyond its reasonable control, including but not limited to unavailability of any  communication system, virus attack in Company technological systems, breach, sabotage, Acts  of God, War, Strikes, Lock-outs, Floods and Failure of Service Providers, wars, acts of  government, then in such an event, the Company shall be relieved from its obligations and  liabilities under this Agreement as such fulfillment of the obligation is prevented. 

21 NO WAIVER. 

The Company's failure to insist upon strict performance of any provision of this Agreement shall  not be deemed to be a waiver of its rights or remedies in respect of any present or future  default of the Customer in performance or compliance with any of the terms and conditions on  this Agreement. 

22 ENTIRETY.

This Agreement along with all our Policies, constitute the entire agreement between the  Company and Customer, and supersedes and replaces all prior or contemporaneous  understandings or agreements, written or oral, regarding such subject matter. This Agreement  supersedes and replaces any other agreement you previously entered into with respect to a  prior version of the Service. 

23 SEPARATE AGREEMENTS. 

If you acquired two or more Services, even in a single transaction, or acquired subscriptions to  any of the Services in multiple transactions, you may have accepted these Terms and  Conditions multiple times. Although the terms and conditions you accepted may be similar or  identical, each time you accepted the terms and conditions of this Agreement you entered into  a different and separate agreement between you and the Company providing the applicable  Service. 

24 SEVERABILITY. 

If a court of competent jurisdiction holds any provision of this Agreement and/or any of our  Policies, to be invalid, such invalid provision shall be severed and have no effect on the  remaining provisions of this Agreement or of any of our Policies, and they shall continue in full  force and effect. 

25 NO THIRD-PARTY BENEFICIARIES.

Nothing in this Agreement, express or implied, is intended to or will confer upon any person  other than the Customer, any right, benefit or remedy of any nature whatsoever under or by  reason of this Agreement. No person other than the Customer may bring a cause of action  pursuant to this Agreement. 

26 ASSIGNMENT. 

26.1 The Customer may not assign its rights or obligations under this Agreement without the  prior written consent of the Company. 

26.2 The Company may assign this Agreement at any time in its sole discretion without any  prior written consent by the Customer. 

27 INTERPRETATION. 

The headings in this Agreement do not affect its interpretation. The use of any gender includes  all genders. The singular includes the plural and vice-versa. Where a word or phrase is  defined, its other grammatical forms have a corresponding meaning. Any reference to “use” of  any software, Service or Update by you shall be deemed to include any installation of any such  software, Service or Update by you (unless the context otherwise requires). This Agreement  was originally prepared in the English language. Although the Company may provide one or  more translated versions of this Agreement for your convenience, the English language version  of this Agreement will be the governing version of this Agreement in case of any conflict or  discrepancy. In the event that an ambiguity or question of intent or interpretation arises, in any  judicial proceeding or otherwise, the terms and conditions of this Agreement will be construed 

as having been drafted jointly by the parties, and no presumption or burden of proof will arise  favoring or disfavoring any party by virtue of the authorship of any provisions of this  Agreement. 

28 GOVERNING LAW AND JURISDICTION. 

This Agreement along with any of our Policies, shall be governed by the laws of Kingdom of  Saudi Arabia. In case of any disputes, the Company and the Customer, hereby agree to submit  to the exclusive jurisdiction of the courts of the Kingdom of Saudi Arab 

29 CONTACT US. 

29.1 Questions, comments or requests regarding this Agreement or our Products should be  addressed in the Contact Us section found in the Website, or by sending an email to:  info@alhussainitrading.com. 

29.2 If the Customer has any complaints these should be addressed in writing to the  Company by email to CS@alhussainitrading.com and that email receipt must be  acknowledged by the Company, or by mail to the address mentioned below: 

Al-Hussaini Trading Company. 

7859 Al Madinah Al Munawarah, Al Sharafeyah, Jeddah 22234, Kingdom of Saudi  Arabia.

Phone Number:800 244 2444 

Email Address:info@alhussainitrading.com Last Update : April 2020

PRIVACY POLICY 

We protect the privacy and confidentiality of the Personal Information of our Customers,  therefore, we have established this Privacy Policy which explains all the Personal  Information we collect, as the purpose and treatment of such information. We strongly  recommend that you read this Privacy Policy before accessing our Website and using  our Services. 

This document, describes our privacy practices that apply to the services we offer when  you visit us at www.alhussainitrading.com. 

This Privacy Policy constitutes a contractual agreement between you and Al-Hussaini  Trading Company. 

By accessing and/or browsing and/or creating a customer account and/or using our  Website and Services, you express your understanding and acceptance to the transfer,  processing, and use of your Information in accordance with this Privacy Policy. All  of our Customers are subject to the provisions of this Privacy Policy. 

Definitions as any other provisions set out in our Terms and Conditions, will apply to this  Privacy Policy.

In this Privacy Policy, every time we mention "You", “Your”, “Customer” or  "Customers", we will be referring to any visitor who may access, browse and use our  Website and Services. 

Our Website (https://www.alhussainitrading.com) hereinafter referred to as the  "Website", belongs to and is operated by Al-Hussaini Trading Company, legally  incorporated and domiciled in Saudi Arabia (collectively referred to as “We” and/or “Us”  and/or "Al-Hussaini Trading"), and hosted from _____, Saudi Arabia. 

About Al-Hussaini Trading: 

❖ Commercial Registration Number: 4030053541 

❖ Tax Registration Number: 300154966900003 

❖ Toll Free Number: 800 244 2444. 

❖ Unified number: 9200 29295 

❖ Email Address: CS@alhussainitrading.com 

❖ Head Offices: 

Jeddah 

Address:7859 Al Madinah Al Munawarah, Al Sharafeyah, Jeddah  

222344542, 10th floor, Al-Hussaini Trading Co 

Phone: +966 012 6526000

Fax: +966 012 6526606 

Riyadh Branch Office 

Address: Al Olaya, Musa Ibn Nusair St, Akaria Mall. Riyadh 12244 

Phone: +966 011 215 1000 

Fax: +966 011 215 0516 

Al-Khobar Branch Office 

Address: King Salman Bin Abdulaziz Rd, Al Yarmouk, Al Khobar 34423 Phone: +966 013 8972006 

Fax: +966 013 8978334 

By visiting our Website at https://www.alhussainitrading.com we will offer you online  shopping services on available commercial products, including shipping hereinafter the  "Service" or "Services", subject to the following Privacy Policy and our Terms and  Conditions. 

The access and/or browsing and/or use of the Website and Services is subject to the  provisions of this Privacy Policy. 

We ensure that any Personal Information that you provide to us will be processed in  accordance with the relevant Data Protection Principles and Personal Information  Protection Acts as applicable.

Our privacy commitment includes ensuring the accuracy, confidentiality, and security of  your Personal Information and allowing our Customers to request access to, and  correction of their Personal Information. 

We are committed to safeguarding the privacy of our Customers. This Privacy Policy will  apply in regards to the collection, use or disclosure of any of your personal information.  The following Privacy Policy explains how we deal with all the information collected from  

you, including your personal information, and the options available for you in respect to  the policies we follow. 

1. COLLECTION OF YOUR PERSONAL  INFORMATION. 

The Personal Information collected by us will solely be used in reference to the Services  provided by our Website. We will not share, sell, or trade this Information with any third  parties. This does not apply to Information that is publicly available, which we may  collect and display on our Website.  

In this Privacy Policy, everytime we mention "Personal Information" and/or  "Information" and/or Customer Data, we will be referring to any information about you  that we collect when you access our Website and/or use our Services.

❖ INFORMATION YOU PROVIDE. 

We will collect the information directly provided by our Customers hereinafter referred to  as "Personal Information" and/or "Information", when they create an account  hereinafter referred to as “Customer Account”, as follows: 

❖ First Name. 

❖ Last Name. 

❖ Email Address. 

❖ Phone Number. 

❖ Username. 

❖ Password 

❖ Any other details that may be required during registration process, as  determined solely by us, from time to time.

We do not retain Information from you regarding bank accounts, credit cards or other  payment methods. 

By giving your Personal Information, you grant us consent to collect and use it in  accordance with this Privacy Policy and our Terms and Conditions. 

We reserve the right to confirm and validate Personal Information and any other  information provided by you at any time. If we determine that the Personal Information  provided by you is unlawful, erroneous or incorrect (totally or partially), we may  suspend or cancel your account and your purchase. 

We have the right to file any applicable claim or proceeding if you provide unlawful,  erroneous or incorrect Personal Information, in addition to using any other legal remedy  available according to applicable legislation. 

❖ INFORMATION WE COLLECT AUTOMATICALLY. 

We automatically collect Information about you exclusively to record how you make use  of our Website and Services, and track your interaction with us for security, including  Information about: 

❖ The use of our Website and Services, and:

- IP address. 

- Sessions with views on your product pages. 

- Sessions with “Add to Cart” actions. 

- Session with transactions recorded. 

❖ The device you use to access our Website, including the device model, operating  system and version, unique device identifiers, and network information. 

❖ Any other information that we collect from you while you use our Website and  Services. 

2. CONSENT. 

By accepting this Privacy Policy you agree to grant us a non-exclusive, worldwide,  perpetual, irrevocable, royalty-free, sub licensable (through multiple tiers) right to  exercise the copyright, publicity, and database rights (but no other rights) you have in  your Personal Information, in any media now known or that may be known in the future,  with respect to your Personal Information, solely for the purpose of enabling us the use  of the Personal Information you provide to us for the use of our Services, and to avoid  the violation of any rights over that Personal Information. 

By accepting this Privacy Policy you agree that we are the Data Controllers of your  Personal Information. We will only use your Personal Information in accordance with  this Privacy Policy.

3. WHEN DOES OUR PRIVACY POLICY  APPLY. 

You should know that our Privacy Policy applies to the following situations and  activities: 

❖ Online activities: Any Personal Information collected from you when you access our  Website and/or use our Services. 

❖ Phone contacts: Any Personal Information collected from you when you call us  regarding any information about our Services. 

❖ Other: Any Personal Information collected from you when you contact us by email  or direct message through our Website. 

4. WHEN DOES OUR PRIVACY POLICY NOT  APPLY.

Our Privacy Policy does not apply to any Personal Information provided by third parties  and/or publicly available and/or not subject to any restrictions. We are not responsible  for the privacy practices of third parties. 

5. WHAT WE DO WITH YOUR INFORMATION. 

We collect, store and use your Personal Information in accordance with this Privacy  Policy and with our Terms and Conditions to: verify your identity; provide you with our  Services; process your payments; identify your preferences and meet regulatory  requirements. 

6. INFORMATION SHARED WITH THIRD  PARTIES. 

By accepting this Privacy Policy you are providing us your consent so that we can share your Personal Information with the service providers named below (hereinafter  collectively referred to as "Service Providers"), under our and/or their relevant privacy  policies:

❖ PAYFORT: When we process your payments through our Website. For more  information visit: https://www.payfort.com. 

❖ AL-RAJHI BANK: When we process your payments into our bank account. For  more information visit: http://www.alrajhibank.com.sa/en. 

❖ ARAMEX : When we process your address and contact information to ship your  products. For more information visit: https://www.aramex.com 

❖ VAAL : When we process your address and contact information to ship your  products. For more information visit: https://www.vaal.me 

❖ _________: When we store your information into our cloud-based hosting service.  For more information visit: https://________.com. 

By accepting this Privacy Policy you agree that our Service Providers are the Data  Processors of your Personal Information. 

7. RETENTION OF YOUR INFORMATION. 

We may retain your Personal Information until necessary but for a limited period that  may not exceed one year from the cancellation of your account.

8. ACCESS TO YOUR INFORMATION. 

You may issue queries or ask questions about your Personal Information at any time,  by email or any any other way as appropriate, and we will provide you with said  information. 

9. RECTIFICATION OF YOUR INFORMATION. 

You may request, at any time, rectification on your Personal Information if you consider  your Personal Information is inaccurate or incorrect, or when you wish to update your  Personal Information. 

10. OBJECTION OR DELETION OF YOUR  INFORMATION. 

You may, at any time, object the use of your Personal Information or request its  removal, once the period established in Section 7 of this Privacy Policy has ended. We  may delete your Personal Information before the expiration of that period when such  information is not necessary, at our sole discretion.

11. HOW CAN YOU CONTACT US ON YOUR  PERSONAL INFORMATION. 

In order to receive proper response all requests referred to in Sections 8, 9 and 10  above must be sent by each Customer to the following email address:  CS@alhussainitrading.com, or by contacting us Toll Free by dialing: 800 244 2444. 

12. DATA PROTECTION. 

The protection of your Personal Information is our priority. In this Section we describe how we  handle the protection, confidentiality and security of all the Information we collect from our  Customers. 

❖ HOW WE PROTECT YOUR INFORMATION. 

We guarantee the privacy and confidentiality of your Personal Information and also  guarantee that we have implemented physical and electronic security measures, as well  as other appropriate administrative procedures to prevent unauthorized or illegal access  by third parties to your Personal Information.

We will continually review and update our security policies and controls, as technology  changes to ensure ongoing information security. 

We implement and maintain reasonable and appropriate technical and organizational  security measures to protect the personal data we process, from unauthorized access,  alteration, disclosure, loss or destruction. 

All your payments are processed securely on our Website through Payfort. 

Should despite of our security measures, a security breach occur that is likely to result  in a risk to your Personal Information, we will inform you as other affected parties, about  the security breach as soon as reasonably possible. 

We protect your information safely in a high security data center, adhering to stringent  security controls, measures and protocols to safeguard the privacy of your information.  While we shall use our best efforts to ensure that the privacy of all Information is kept  

secure, please note that it is an accepted fact that no data transmission conducted over  the Internet and / or through other electronic channels can be guaranteed to be wholly  secure. As such, please ensure that your information is not accessible or disclosed to  anyone. Further thereto, we shall neither be held responsible nor liable for any  damages or losses which you may suffer, whether directly or indirectly, as a result of  the said Information being stolen, tampered with, copied, abused, misused or otherwise  violated.

Our obligation to maintain the privacy and confidentiality of your Personal Information  will survive for the term established in Section 7 of this Privacy Policy. 

❖ YOUR ACCOUNT SECURITY. 

To control access to your account on our Website, every Customer is required to  introduce username and password. The username and password are the access key to  your account. To ensure the integrity of your password, you are advised to do the  following: 

− When choosing a Password, do not choose one that can be easily guessed by  other persons. 

− Avoid using personal information such as your name, birth date, telephone  number or words listed in a standard dictionary. 

− Memorize your Password and do not write it down in any material that can be  discovered by third parties. 

− Password should never be revealed nor made accessible to anyone.

− For your further protection, you are encouraged to change your Password from  time to time. 

− If you have forgotten your Password, you may reset it by sending an email to us  at: CS@alhussainitrading.com. 

13. COOKIE POLICY. 

We use cookies to provide a better service to our Customers. Your browser has a built in function to store small text files called "cookies". These files contain information that  allows our Website to recognize each Customer each time they use our Services. Our  

Website uses cookies to store your preferences, as well as any other information  related to the use of our Website, to provide you with personalized features. 

By accessing and using our Website and Services, you expressly agree that we may  use cookies for the purposes described in this Section. If you do not agree with our use  of cookies, please do not access or use our Website or any of our Services. 

We use Cookies to: 

❖ Identify you when you use our Website and Services.

❖ Help us determine if you have logged in. 

❖ Store information about your preferences and customize our Services. 

❖ Implement security measures to protect your Customer Account, including the  prevention of fraudulent use of login credentials, and to protect our Website and  Services. 

❖ Display advertisements that will be relevant to you.  

❖ Analyze the use and performance of our Website and Services. 

14. USING AND DISCLOSING YOUR  INFORMATION. 

We use your Personal Information to help us provide you with any Services you  request. We may use your Personal Information kept on our records, and other  information we may obtain from your current and past activities when using our  

Website, to: resolve disputes; troubleshoot problems; measure Customer interest and  Services, inform you about our new offerings, Services, and updates; customize your  experience; detect and protect us against error, fraud and other criminal activity; enforce 

this Privacy Policy and our Terms and Conditions; and as otherwise described to you at  the time of collecting your information. At times, we may look across multiple Customers  to identify problems or resolve disputes, and in particular we may examine your  Personal Information to identify Customers using multiple Customer IDs or aliases. We  may compare and review your Personal Information for errors, omissions, and to verify  its accuracy. 

You agree that we may use your Personal Information to improve our Services and  customize our content(s), layout, and Services. These uses improve our Website and  better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe  and customized experience while using our Services. 

You agree that we may use your Personal Information to contact you and deliver  information to you that, in some cases, is targeted to your interests, such as targeted  banner advertisements, administrative notices, product offerings, and communications  relevant to your use of our Website and Services. By accepting this Privacy Policy and  our Terms and Conditions, you expressly agree to receive this information, and  expressly accept to receive ads. 

You agree that we may share and/or disclose your Personal Information in accordance  with applicable law. Some examples include but are not limited to: When collection, use  or disclosure of Personal Information are permitted or required by law; In the event that  an emergency threatens an individual's life, health, or personal security; If such  

Personal Information is available from a public source; In response to lawful requests by  applicable local law enforcement agencies or regulatory agencies, or agencies with 

responsibility to oversee and enforce national security; If we reasonably believe that it is  required by law to share or disclose your information in order to prevent, investigate, or  take action regarding illegal activities. In addition, to establish or exercise our legal  rights or defend against legal claims; In any case where we may reasonably believe that  sharing information is necessary to prevent serious damage to your person or property  or to the person or property of any third party; We may share personally identifiable  information and information related to your use of the Website, with companies or  organizations connected to or affiliated with us, such as subsidiaries, sister-companies,  parent companies and service providers such as an email service provider to send you  emails on our behalf, with the express provision that their use of such information must  comply with this policy. 

15. INTERNATIONAL TRANSFER OF YOUR  INFORMATION. 

We are domiciled in Saudi Arabia, and we process and store your Personal Information  in Saudi Arabia, however, our Service providers may process and store it elsewhere. 

If you are located outside Saudi Arabia and choose to provide us with Personal  Information, we will transfer your Personal Information to Saudi Arabia for processing,  and our service providers may process Personal Information in Saudi Arabia and  elsewhere. These countries may not have the same data protection laws as the country  in which you initially provided the information. When we transfer your Personal  Information to Saudi Arabia, we will protect it as described in this Privacy Policy.

16. RESTRICTED ACTIVITIES. 

Your Personal Information and your activities with our Website shall not: (a) be  inaccurate, incorrect or misleading; (b) be fraudulent; (c) infringe any third party's  copyright, patent, trademark, trade secret or other proprietary rights or rights to publicity  or privacy; (d) violate any law, statute, ordinance or regulation (including, but not  limited to, those governing export control, consumer protection, unfair competition, anti discrimination or false advertising); (e) be defamatory, trade libellous, unlawfully  threatening or unlawfully harassing; (f) be obscene or contain child or adult  pornography; (g) contain any viruses, trojan horses, worms, time bombs or other  computer programming routines that may damage, detrimentally interfere with,  surreptitiously intercept or expropriate any system, data or any information. 

17. PHISHING. 

Phishing websites imitate legitimate website in order to obtain personal or financial  information. Identity theft and practices currently known as “phishing” are of great  concern to us. For more information about phishing, you can visit: 

https://mci.gov.sa/en/ServicesDirectory/Pages/17-1.aspx

In addition, if you believe you have received an email or had a similar interaction with a  third party pretending to be us and/or our Website, please report this at  CS@alhussainitrading.com. 

18. CHANGES TO THIS PRIVACY POLICY. 

We reserve the right to modify all or part of this Privacy Policy at any time. The  modified Privacy Policy will be published on the Website and will come effective five (5)  days following its publication on the Website. In case you do not agree to such  changes, you must express so by contacting us at: CS@alhussainitrading.com, within  five (5) days following such publication, in which case your Customer Account will be  canceled. Upon expiration of this term, it will be understood that you have accepted  such modifications made in our Privacy Policy. 

We encourage you to periodically review our Website for the latest information on our  privacy practices. 

Last Updated: April 2020

TERMS & CONDITIONS: 

Effective as of February 2025

Please read these Terms and Conditions (“Agreement”) carefully before accessing or using our Website at www.alhussainitrading.com (“Website”) and our related Services. By browsing, creating an account, placing an order, or otherwise using our Website, you agree to be bound by this Agreement on behalf of yourself and any entity you represent. If you do not agree to all of these terms or any of the accompanying policies (Privacy, Cancellation, Return, Refund, Shipment, Loyalty Programs, Price Match, or Invoice/Delivery Conditions), please do not use our Website or Services.

Table of Contents

Terms and Conditions 1

1. Definitions 1
2. Company Information & Contact Details 2
3. Scope of Services 2
4. Account Registration and Security 2
5. Price, Payment, and Installment Options 2
6. Product Information, Stock, and Sales Contract 3
7. Shipping, Delivery, and Returns 3
8. Shipping & Delivery 3
9. Returns and Exchanges 4
10. Defective Products and Warranty 4
11. Promotional Offers and Deal of the Day 5
12. Loyalty Programs (Mokafaa & Qitaf) 5

Mokafaa Program 5

Qitaf Program 5

11. Price Match Policy 5
12. Website Use, Maintenance, and Acceptable Conduct 6
13. Intellectual Property Rights 6
14. Disclaimer, Warranties, and Limitation of Liability 6
15. Indemnity 7
16. Termination 7
17. Force Majeure 7
18. No Waiver 8
19. Entire Agreement and Severability 8
20. Third-Party Beneficiaries and Assignment 8
21. Interpretation and Governing Law 8
22. Terms Updates Disclaimer 8
23. Contact Information 9

1. Definitions

• The Company:
  Al-Hussaini Trading Company, an LLC domiciled in the Kingdom of Saudi Arabia.
• Commercial Registration Number: 4030053541
• Tax Registration Number: 300154966900003
• Toll Free Number: 800 244 2444
• Unified Number: 9200 29295
• Primary Address: 7859 Al Madinah Al Munawarah, Al Sharafeyah, Jeddah 22234
• Secondary Address: Saudi Business Center, 10th floor, AL-HUSSAINI TRADING CO.
• Email: info@alhussainitrading.com
• Website: The online platform operated by the Company at www.alhussainitrading.com.
• Customer / You: Any visitor or registered user who accesses our Website and/or purchases Products.
• Services: The online shopping services provided, including ordering, payment, shipping, and delivery of Products.
• Products: Any items offered for sale on the Website.
• Account: The user account created by a Customer for purchasing Products.
• Payment Method: Payment options accepted by the Company.
• Sales Contract: The electronic contract formed between the Customer and the Company upon acceptance of an order.
• Policies: All related policies including Privacy, Cancellation, Return, Refund, Shipment, Loyalty Program Terms, Price Match, and Invoice/Delivery Conditions.

2. Company Information & Contact Details

• Address:
  7859 Al Madinah Al Munawarah, Al Sharafeyah, Jeddah 22234, Kingdom of Saudi Arabia
  Secondary Address: Saudi Business Center, 10th floor, AL-HUSSAINI TRADING CO.
• Phone: 800 244 2444
• Unified Number: 9200 29295
• Email: info@alhussainitrading.com
• Customer Support/Complaints: CS@alhussainitrading.com

3. Scope of Services

The Company offers an online shopping platform where Customers can:

• Browse and order Products.
• Create and manage a shopping cart.
• Access information regarding our retail outlets across the Kingdom of Saudi Arabia.

The Company reserves the right to limit the quantity of items per order based on your account, payment method, or shipping address.

4. Account Registration and Security

• Eligibility:
  Use of the Website is restricted to individuals legally capable of entering into binding contracts.
• Registration:
  You must create an Account by providing accurate personal information (e.g., first and last name, email, phone number, username/ID, and password) to purchase Products.
• Security:
• You are responsible for maintaining the confidentiality of your Account credentials.
• You must immediately notify the Company if you suspect any unauthorized use of your Account.

5. Price, Payment, and Installment Options

• Pricing:
• Prices are displayed in Saudi Riyals (SAR).
• All prices include VAT at the applicable rate (unless stated otherwise). Delivery fees, if applicable, are shown separately.
• Payment Methods:
  We accept a variety of payment methods, including:
• Apple Pay
• Google Pay
• Major Credit Cards (e.g., Visa, MasterCard)
• mada
• SADAD Accounts
• Loyalty Points Redemptions (Mokafaa and Qitaf)
• Buy Now, Pay Later (BNPL) services provided by Tamara and Tabby

Note: BNPL (Tamara & Tabby) and loyalty points transactions are governed by their own Terms and Conditions, which are available on our Website.

• Price Adjustments:
• If VAT rates change after an order is placed but before full payment is received, adjustments may be made.
• Orders for which payment has already been received will not be affected by such adjustments.

6. Product Information, Stock, and Sales Contract

• Product Information:
• Detailed information (including pricing, features, images, and specifications) is provided for each Product.
• While we strive for accuracy, typographical or display errors may occur.
• Stock Availability:
• Stock levels and pricing are subject to change without notice.
• In the event of an error, the Company may contact you for further instructions or cancel your order.
• Sales Contract:
• An order acknowledgment email is not an acceptance of your order.
• The Sales Contract is formed only after the Company accepts your order and payment is authorized.
• Once accepted, changes to the order are not permitted.

7. Shipping, Delivery, and Returns

This section combines all aspects of shipment, invoice delivery, and the return/exchange process.

A. Shipping & Delivery

• Automated Invoice and Tracking:
• Once your order is shipped, an automated post-shipment invoice will be generated and emailed to you.
• This invoice includes your tracking number and courier details.
• Delivery Timeline:
• Orders are processed and delivered within 3 to 15 working days (excluding Fridays and public holidays such as Eid and Saudi National Day).
• Delivery Completion:
• Delivery is considered complete once the Product is handed over to the specified address.
• If no one is available to receive the delivery after three attempts, the Company reserves the right to cancel the order.
• Inspection at Delivery:
• Do not accept the shipment if the security seal is broken or tampered with. Acceptance signifies that the package is in good condition.

B. Returns and Exchanges

• Return/Exchange Timeframes:
• Returns: Must be initiated within 3 days of receipt.
• Exchanges: Must be initiated within 7 days of receipt.
• Condition Requirements ("Unused" Condition):
• Items must be returned in their original, unused condition.
• For watches (a sensitive product), "unused" means that the watch has not been worn outside of the location where it was initially tried on. The product must be free from any scratches, marks, or alterations, and the bracelet/strap must not have been adjusted.
• Return/Exchange Process:

1. Initiation:
• Log in to your profile on our Website.
• Navigate to Orders and select the reason for the return or exchange.
2. Review:
• The Company will review your request and either approve or deny it.
3. Pickup Arrangement:
• If approved, one of our trusted couriers will be dispatched to pick up the item.
4. Alternative Assistance:
• Alternatively, you may contact Customer Service for assistance.

• Right to Refuse:
1. Al-Hussaini Trading Company reserves the right to refuse any return or exchange if the items do not meet the conditions specified above.
• Documentation:
1. Please retain the invoice and warranty card, as they are considered official documents for any returns, exchanges, or warranty claims.

8. Defective Products and Warranty

• Defective Products:
• If you believe a Product is defective, contact Customer Support immediately through our Contact Us page.
• An inspection can be arranged at one of our service centers (locations are available on our Store Locator page).
• Warranty:
• Products come with the original warranty provided by the manufacturer.
• Warranty claims must be processed according to the guidelines on the original Warranty Card.
• The warranty does not cover damage due to misuse, negligence, alteration, or unauthorized repair.

9. Promotional Offers and Deal of the Day

• Deal of the Day Offers:
• Daily offers are available for 24 hours or until stock is exhausted.
• Limited to 2 units per Customer per day. Orders exceeding this limit may be cancelled.
• Deal of the Day promotions cannot be combined with other offers.
• These items will be delivered within 7 to 15 working days.

10. Loyalty Programs (Mokafaa & Qitaf)

Mokafaa Program

1. You must be signed in on the ALHUSSAINI Website to earn points.
2. Enter the phone number registered with the Mokafaa program when placing an order.
3. Earn 10 Mokafaa points for every 1 SAR spent (up to a maximum of 50,000 points).
4. Points are credited within 21 days from the date of delivery.
5. Points are not awarded for cancelled orders.
6. Items purchased using points cannot be refunded in cash but may be converted to store credit.
7. All Mokafaa terms apply in conjunction with these conditions.

Qitaf Program

1. Enter the phone number registered with the Qitaf program when placing an order.
2. Earn 10 Qitaf points for every 1.5 SAR spent.
3. Points are credited within 21 days from the date of delivery.
4. All Qitaf terms apply in conjunction with these conditions.

11. Price Match Policy

• Eligibility:
• Applies only to NEW items with the same brand, model, and complete sales package (including warranty, original box, and documentation).
• Pricing Conditions:
• The price must be inclusive of 15% VAT and 5% Custom Duty (or a total of 20% added to the price).
• Submission Process:
• Submit your price match request on the product page prior to purchase.
• Provide your name, phone number, email, a link to the competing product, and its advertised price.
• Review:
• If approved, a payment link for the price-matched product will be sent to your email.

12. Website Use, Maintenance, and Acceptable Conduct

• Maintenance:
• We strive to provide uninterrupted access to the Website; however, scheduled maintenance or unexpected downtimes (due to emergencies) may occur.
• Eligible Use:
• The Website is for personal use only (or on behalf of a person or organization you validly represent).
• It is not to be used for any commercial, resale, or unauthorized purposes.
• Prohibited Conduct:
• Do not use the Website to:
• Infringe on the intellectual property rights of others.
• Transmit harmful or unlawful content.
• Engage in fraudulent activities or impersonate others.
• Attempt unauthorized access to our systems.

13. Intellectual Property Rights

• All intellectual property rights—including copyrights, trademarks, patents, logos,
  and proprietary information—related to the Website and its content belong exclusively to the Company.
• You agree not to reproduce, modify, or distribute any content without prior written consent from the Company.

14. Disclaimer, Warranties, and Limitation of Liability

• Disclaimer of Warranties:
• The Website and Services are provided “as is” without any warranties, express or implied.
• We do not guarantee that the Website will be error-free, uninterrupted, or free of harmful components.
• Limitation of Liability:
• The Company is liable only for losses that were foreseeable at the time of purchase.
• Under no circumstances will we be liable for any indirect, incidental, punitive, or consequential damages.
• Commercial Use Exception:
• Products are intended solely for personal or domestic use.
• We are not liable for any loss of business, profit, or opportunity resulting from commercial or resale use.

15. Indemnity

You agree to indemnify and hold harmless the Company, its subsidiaries, affiliates, officers, directors, agents, and employees from any claims, damages, or liabilities (including legal fees) arising out of:

• Your use of the Website and Services,
• Any breach of these Terms and Conditions, or
• Any unauthorized use or misuse of the Website.

16. Termination

• The Company reserves the right to immediately terminate your access to the Website and Services if you breach any provision of this Agreement.
• Termination does not affect any rights or remedies available to the Company under applicable law.

17. Force Majeure

The Company shall not be liable for any delay or failure to perform its obligations under this Agreement if such delay or failure results from causes beyond our reasonable control, including but not limited to:

• Communication failures,
• Natural disasters,
• Acts of government,
• Labor strikes,
• War or civil unrest, or
• Other emergencies.

18. No Waiver

Our failure to enforce any provision of this Agreement shall not be construed as a waiver of our rights or remedies with respect to any subsequent breach or default.

19. Entire Agreement and Severability

• This Agreement, together with all referenced policies, constitutes the entire agreement between you and the Company.
• If any provision is found invalid or unenforceable by a court, that provision shall be severed, and the remainder will continue in full force and effect.

20. Third-Party Beneficiaries and Assignment

• Third-Party Beneficiaries:
  No third party shall have any rights under this Agreement.
• Assignment:
• You may not assign any rights or obligations under this Agreement without our prior written consent.
• The Company may assign this Agreement at its sole discretion without notice.

21. Interpretation and Governing Law

• Interpretation:
• Headings are for convenience only and do not affect interpretation.
• Singular terms include the plural and vice versa.
• In the event of any ambiguity, the English version shall prevail.
• Governing Law and Jurisdiction:
• This Agreement is governed by the laws of the Kingdom of Saudi Arabia.
• All disputes shall be subject to the exclusive jurisdiction of the courts of the Kingdom of Saudi Arabia.

22. Terms Updates Disclaimer

• Notice of Changes:
• Please note that these Terms and Conditions are subject to change, with notice, at our discretion.
• It is your responsibility to review these Terms periodically.

23. Contact Information

For any questions, comments, or concerns regarding these Terms and Conditions or our Products and Services, please contact us using the following details:

• General Inquiries and Information:
• Email: info@alhussainitrading.com
• Phone: 800 244 2444
• Customer Support/Complaints:
• Email: CS@alhussainitrading.com
• Mailing Address:
  Al-Hussaini Trading Company
  7859 Al Madinah Al Munawarah,
  Al Sharafeyah, Jeddah 22234,
  Kingdom of Saudi Arabia

By accessing or using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions as well as all related policies.