General Information
What products do you offer?
We specialize in authentic luxury timepieces from renowned brands such as OMEGA, Longines, and Charriol.
Are all your watches authentic?
Yes, all products sold on our website are 100% authentic, brand new, and sourced directly from authorized manufacturers or distributors. Every watch includes an official manufacturer warranty.
Do you have physical stores?
Yes, we have been serving customers in Saudi Arabia for over 50 years through our retail stores.
How do you protect customer privacy?
We follow strict privacy and data protection practices to safeguard your personal information. We only collect essential customer data and never share it without consent. Sensitive payment details are securely processed through trusted payment gateways and are not stored on our servers.
Accounts & Registration
How do I create an account?
Visit the “My Account” page, enter your email address and preferred username, then click “Register.” You will receive an email with instructions to set up your password.
I forgot my password. How can I reset it?
Go to the “Lost Password” page and enter your email address or username. A password reset link will be sent to your registered email address.
Can I delete or deactivate my account?
Yes. To request account deletion, please contact our support team through the Contact page. Our team may require identity verification before processing your request.
Do you offer guest checkout?
Yes, you can complete your purchase using our guest checkout option without creating an account.
Ordering & Payments
How can I place an order?
Browse our online collection, select your desired product, and proceed to checkout. If you need assistance, our customer support team is happy to help.
What payment methods do you accept?
We accept major credit and debit cards, mada, bank transfers, and flexible payment solutions including Tabby and Tamara.
Do you offer Buy Now, Pay Later (BNPL) options?
Yes, through our partners Tabby and Tamara, you can split your payments into convenient installments.
Is it safe to make purchases on your website?
Yes. Our website uses secure encrypted connections (HTTPS) and industry-standard security measures to protect your personal and payment information.
Do you store payment information?
No. For security purposes, we do not store your credit or debit card details on our servers.
Can I modify or cancel my order after placing it?
Orders may only be modified or canceled before they are processed or shipped. Once processing has begun, modifications or cancellations may not be possible. Please contact customer support immediately for assistance.
Will I receive an order confirmation?
Yes. After placing an order, you will receive an order confirmation email. Additional updates will be shared as your order progresses.
What happens if an item becomes unavailable after purchase?
If an item is out of stock after your order is placed, we will notify you and issue either a full or partial refund for the unavailable item(s).
Shipping & Delivery
Do you offer international shipping?
Yes, we currently ship within Saudi Arabia and selected GCC countries including Kuwait, Qatar, Oman, and Bahrain. If your country is not listed during checkout, please contact our support team for assistance.
Do you offer free shipping?
We offer free shipping within Saudi Arabia. Promotional free shipping offers for other regions may be available from time to time.
How long does delivery take?
Delivery timelines vary depending on the destination but generally do not exceed 15 working days.
Where are orders shipped from?
Orders are currently dispatched from our warehouse in the United Arab Emirates.
How can I track my order?
Once your order has been shipped, you will receive an email containing your tracking number and shipping carrier details.
Which shipping carriers do you use?
We work with trusted logistics partners such as DHL, Aramex, FedEx, UPS, and Emirates Post.
What should I check when receiving my order?
Please inspect the package and security seal upon delivery. If the package appears damaged or tampered with, do not accept the shipment and contact customer support immediately.
Returns, Refunds & Exchanges
What is your return policy?
Returns are accepted within 7 days of delivery, provided the item is unused, unworn, and returned in its original packaging and condition.
How do I request a return?
You can initiate a return request through your account profile or by contacting our customer support team.
Do you offer exchanges?
At this time, we do not offer direct exchanges. Customers must return the original item and place a new order for a replacement product.
Who is responsible for return shipping costs?
Customers are responsible for arranging and covering return shipping costs unless otherwise stated.
Will I receive a refund for returned items?
Yes. Refunds are processed to the original payment method after the returned item passes inspection and verification.
Can I return online purchases to a physical store?
No. Items purchased online must be returned through the online return process only.
Are there any non-refundable items?
Products purchased using promotional codes or vouchers may not qualify for cash refunds, but may be eligible for store credit based on our return policy.
What happens if my order is canceled?
If your order or part of it is canceled due to stock unavailability or other reasons, a full or partial refund will be issued accordingly.
Product Warranty & Care
Do your watches come with a warranty?
Yes, all watches include an official manufacturer warranty.
What documents are required for warranty claims?
Please keep your purchase invoice and warranty card, as both are required for warranty-related services.
Do you provide watch servicing and repairs?
Yes, we offer authorized servicing and repair support for watches purchased from us.
How should I care for my luxury watch?
To maintain your watch in excellent condition:
- Avoid exposure to extreme temperatures, moisture, or magnetic fields unless the watch is specifically designed for such conditions.
- Service your watch regularly through authorized service centers.
- Store your watch safely when not in use.
Loyalty Programs & Promotions
Do you offer loyalty programs?
Yes, we participate in the following loyalty programs:
- Qitaf: Earn 10 Qitaf points for every 1.5 SAR spent.
- Mokafaa: Earn 10 Mokafaa points for every 1 SAR spent, up to 50,000 points per transaction.
Points can be redeemed for discounts and exclusive benefits.
Do you offer promotions or seasonal discounts?
Yes. Subscribe to our newsletter or visit our website regularly to stay updated on exclusive offers, promotions, and seasonal sales.
Do you offer price matching?
Yes, we offer a price match service on eligible products. Please refer to our Price Match Policy for complete details.
Products & Availability
How can I find specific products on your website?
You can browse by category, use filters, or search directly using the website search bar.
What should I do if I cannot find a product online?
If a product is unavailable or not listed, please contact our support team for assistance. We may still be able to source the item for you.
Cookies & Website Usage
Do you use cookies?
Yes. We use cookies to enhance your browsing experience, remember your preferences, and provide personalized services. By using our website, you consent to our use of cookies in accordance with our Cookie Policy.
Where can I read your policies and terms?
You can review our Privacy Policy, Warranty Policy, Returns & Refunds Policy, and Terms & Conditions directly on our website.