WEBSITE POLICIES

Terms & Conditions | Privacy Policy | Cancellation & Returns Policy

Compliant with:

E-Commerce Regulations (Royal Decree M/126, 2019) | Personal Data Protection Law (Royal Decree M/19, amended M/148, 2023)

Consumer Protection Regulations | Cybercrime Regulations | Payment Regulations issued by Saudi Central Bank (SAMA)

Effective Date: April 2025

www.alhussainitrading.com

PART ONE: TERMS AND CONDITIONS

Effective Date: April 2025

Please read these Terms and Conditions ("Agreement") carefully before accessing or using our website www.alhussainitrading.com. By using the website, creating an account, placing a purchase order, or any other use, you agree to be bound by this Agreement. If you do not agree, please do not use the website or services.

1. Definitions

The following definitions apply to this Agreement and all related policies:

The Company	Al-Hussaini Trading Company, a Limited Liability Company (LLC) legally registered and headquartered in the Kingdom of Saudi Arabia.
Commercial Registration No.	4030053541
Tax Registration No.	300154966900003
Toll-Free Number	800 244 2444
Unified Number	9200 29295
Main Address	7859 Al-Madinah Al-Munawwarah Road, Al-Sharafiya, Jeddah 22234, Kingdom of Saudi Arabia
Secondary Address	Saudi Business Center, 10th Floor, Al-Hussaini Trading Company
Email	[email protected]
Website	The e-commerce platform operated by the Company at www.alhussainitrading.com
Customer / You	Any visitor or registered user who accesses and/or uses and/or purchases products from the website.
Services	E-commerce shopping services, including ordering, payment processing, shipping, and delivery.
Products / Goods	Any goods listed for sale on the website.
Account	The user account created by the Customer for the purpose of purchasing products.
Payment Method	Any accepted payment method including cards, digital wallets, SADAD, or Buy Now Pay Later services.
Sales Contract	The binding electronic contract concluded between the Customer and the Company upon order acceptance.
Policies	All related policies including Privacy Policy, Cancellation Policy, Returns Policy, Refund Policy, Shipping Policy, and Loyalty Program Terms.
PDPL	Saudi Arabia's Personal Data Protection Law (Royal Decree M/19, amended M/148, 2023).
SDAIA	The Saudi Data & AI Authority — the regulatory authority under the PDPL.
E-Commerce Law	Saudi E-Commerce Law issued by Royal Decree M/126 dated 10 July 2019 and its executive regulations issued on 14 January 2020.
Ministry of Commerce	The Ministry of Commerce and Investment in the Kingdom of Saudi Arabia.

2. Company Registration and E-Commerce Platform Certification

In compliance with Article 15 of the E-Commerce Law, the Company's e-commerce platform has been registered with the Ministry of Commerce. The website is certified by an accredited certification body in accordance with applicable regulations. The following identification data is permanently displayed on the website:

• Commercial Registration No.: 4030053541

• Tax Registration No.: 300154966900003

• Physical address and electronic contact details

• Customer service toll-free number: 800 244 2444

• Unified Number: 9200 29295

Customers may verify the Company's commercial registration through the Ministry of Commerce portal at mc.gov.sa.

3. Scope of Services

The Company provides an online shopping platform that allows customers to browse, order, pay for, and receive delivery of products within the Kingdom of Saudi Arabia. The Company operates retail stores across all regions of Saudi Arabia, and their locations can be found on the website. The Company reserves the right to set quantity limits per order by account, payment method, or shipping address, with prior notice to the customer.

4. Account Registration and Security

4.1 Eligibility Requirements

Use of the website is limited to individuals who are eighteen (18) years of age or older and have the legal capacity to enter into binding contracts under Saudi Arabian regulations. Minors are not permitted to use this website or its services.

4.2 Registration Requirements

To purchase products, customers must create an account by providing accurate and up-to-date information including:

• First and last name

• Email address

• Phone number

• Username / ID

• Password

The customer bears sole responsibility for the accuracy of all information provided. Providing false or misleading information constitutes a violation of these Terms and of Saudi Arabian regulations.

4.3 Account Security Obligations

• You must maintain the confidentiality of your account credentials and are responsible for all activities conducted through your account.

• You must immediately notify the Company at [email protected] if you suspect any unauthorized access.

• The Company implements technical and administrative measures to protect account security in accordance with the PDPL and guidelines of the National Cybersecurity Authority.

5. Pricing, Payment, and Installment Options

5.1 Pricing

• All prices are displayed in Saudi Riyals (SAR).

• Prices include Value Added Tax (VAT) at the applicable rate (currently 15%) unless otherwise stated.

• Delivery charges, if applicable, are displayed separately during the checkout process.

• The Company is obligated under the E-Commerce Law to display accurate prices inclusive of all applicable taxes and fees.

5.2 Pre-Shipment Invoice

In accordance with the E-Commerce Law and VAT regulations, the Company issues a pre-shipment invoice in Arabic (with an English version for reference) upon payment confirmation. The invoice includes: product description, unit price, applicable VAT, additional charges, and total price.

5.3 Accepted Payment Methods

The Company accepts the following payment methods licensed by the Saudi Central Bank (SAMA):

• Mada cards

• Credit cards (Visa, Mastercard, American Express)

• Apple Pay

• Google Pay

• Buy Now Pay Later (BNPL): Tamara and Tabby (subject to their respective terms)

• Loyalty points redemption: Mukafaa and Qitaf programs

All payment service providers engaged by the Company are licensed by the Saudi Central Bank (SAMA).

5.4 Payment Security

The Company does not store credit or debit card data on its servers. All payment transactions are encrypted and processed through SAMA-licensed payment gateways. The Company is fully PCI-DSS compliant.

5.5 VAT Adjustments

In the event of changes to VAT rates after an order is placed but before full payment is received, the Company may adjust the applicable rate accordingly. Orders for which payment has been received in full will not be affected.

5.6 Installment Plans

Installment options are available through participating banks and Buy Now Pay Later service providers. Plans, fees, and eligibility criteria are presented during the checkout process. The Company is not a party to the financing terms between the customer and the bank or service provider and bears no responsibility thereof. Refunds for installment orders are subject to the policies of the relevant bank or service provider.

6. Product Information, Inventory, and Sales Contract

6.1 Product Information Obligations

In compliance with the E-Commerce Law, the Company provides for each product listed on the website:

• Product name, description, and images

• Price inclusive of VAT

• Stock availability status

• Estimated delivery timeframe

• Warranty information

• Any applicable restrictions or conditions

Electronic advertisements published on the website are contractual in nature under the E-Commerce Law and are legally binding. Product listings are accurate to the best of the Company's knowledge; typographical or display errors may occur and will be corrected upon discovery.

6.2 Stock Availability

Inventory levels and prices are subject to change without prior notice. In the event of a pricing error or stock depletion after an order is placed, the Company will contact the customer within 24 hours to offer an alternative, correct the price, or provide a full refund.

6.3 Formation of the Sales Contract

The sales contract is concluded in accordance with the E-Commerce Law as follows:

• Step 1: The customer submits the order and authorizes payment.

• Step 2: The Company sends an order receipt email (this does not constitute acceptance of the order).

• Step 3: The Company sends an order confirmation email including the estimated delivery date — at this point the sales contract is concluded.

All sales contracts are concluded electronically and have full legal effect under Saudi Arabia's Electronic Transactions Law.

7. Shipping, Delivery, and Returns

7.1 Shipping Policy

• The Company ships exclusively within the Kingdom of Saudi Arabia; no international shipments are made.

• Delivery time ranges from 3 to 15 business days, excluding Fridays and official public holidays (Eid Al-Fitr, Eid Al-Adha, National Day, etc.).

• Upon shipment, the customer receives an email containing a post-shipment invoice with: reference number, product quantity, unit price, VAT, total price, serial number (if available), tracking number, and shipping company details.

• Delivery is completed upon handing over the product to the address specified by the customer.

• After three failed delivery attempts with no one present, the Company reserves the right to cancel the order. The cancellation policy applies.

• The shipment must not be accepted if the security seal is broken or the package shows signs of tampering. Accepting the shipment confirms that the package is in good condition.

7.2 Returns and Exchanges

In accordance with Article 15 of the E-Commerce Law:

Legal Right

Customers are entitled under Saudi E-Commerce Law to return a product within 3 calendar days and exchange it within 7 days of receipt, provided it has not been used or benefited from.

Details of the Company's returns and exchange policy:

• Returns: must be initiated within 3 days of receipt for standard products.

• Exchanges: must be initiated within 7 days of receipt.

• Products must be returned in their original unused condition with full packaging, accessories, warranty card, and invoice.

• For watches: "unused" means not worn outside the initial try-on location; no scratches, marks, or modifications; and the bracelet size has not been adjusted.

The Company bears the cost of return shipping in the following cases (as required by law):

• The product is defective or damaged upon receipt.

• The product is incorrectly described on the website.

• The wrong product was delivered.

• Delivery is delayed by more than 15 business days from the purchase date.

In all other cases, the customer bears return shipping costs.

7.3 Returns Procedure

• Log in to your account on the website.

• Go to Orders and select the product you wish to return or exchange.

• Select the reason for the return/exchange and submit the request.

• The Company will review and approve or reject the request within 3 business days.

• Upon approval, a courier will be dispatched to collect the product according to the shipping company's schedule.

• Alternatively, contact customer service at [email protected] or call 800 244 2444.

7.4 Right to Refuse Returns

The Company reserves the right to refuse a return if the product does not meet the conditions set out in Section 7.2. In such cases, the customer will be notified in writing and the product will be returned to them at their own expense.

8. Refunds

• Upon approval of a return, the Company will begin processing the refund within 3 business days.

• The amount will be refunded to the original payment method used, except for installment services or points.

• Refund processing time depends on the payment method and issuing bank, and typically ranges from 5 to 15 business days.

• Products purchased with loyalty points (Mukafaa/Qitaf) cannot be refunded as cash; they will be converted to store credit.

• Refunds are not available for installment purchases, subject to the Buy Now Pay Later terms.

9. Defective Products and Warranty

9.1 Legal Rights

Nothing in this Agreement affects the customer's legal rights under Saudi consumer protection legislation with respect to defective, damaged, or non-conforming products.

9.2 Reporting Defective Products

If you receive a defective product:

• Contact customer support immediately through the website or the Contact Us page, or at [email protected], within 3 days of receiving the product.

• An inspection can be arranged at one of the Company's service centers (locations available on the website via the store locator).

• The Company will arrange a return, repair, replacement, or refund as required by law.

9.3 Product Warranty

Products are subject to the original manufacturer's warranty. Warranty terms and duration vary by brand and product category. The warranty card included with the product is the official warranty document and must be retained. The warranty does not cover: damage resulting from misuse, negligence, modifications, unauthorized repairs, physical damage, or normal wear and tear.

10. Promotions and Daily Deals

• Daily deals are valid for 24 hours or until stock runs out.

• Products under a daily deal are delivered within 3 to 7 business days.

• Promotions cannot be combined with other offers or discounts.

• The Company reserves the right to withdraw any promotion at any time.

11. Loyalty Programs (Mukafaa and Qitaf)

11.1 Mukafaa Program

• Log in to your account to earn Mukafaa points with every purchase.

• Earn 10 Mukafaa points for every Saudi Riyal spent (up to a maximum of 50,000 points).

• Points are credited within 21 days of confirmed delivery.

• Points are not awarded on cancelled orders.

• Products purchased with points cannot be refunded as cash; store credit or point transfer applies.

• The full Mukafaa program terms apply in addition to these Terms.

11.2 Qitaf Program

• Earn 10 Qitaf points for every SAR 1.5 spent.

• Points are credited within 21 days of confirmed delivery.

• The full Qitaf program terms apply in addition to these Terms.

12. Price Match Policy

• Applies only to new products with the same brand, model, and retail package (warranty, original box, documentation).

• For international retailers, the competitor price must include 15% VAT and 5% customs duty (total 20%) on top of the advertised price.

• Price matching within Saudi stores is at the same value with no additional amounts.

• Submit price match requests on the product page before purchase, including your name, phone number, email, competitor product link, and advertised price.

• Upon approval, a payment link for the product at the matched price will be sent to your email.

13. Website Use, Maintenance, and Acceptable Conduct

13.1 Permitted Use

The website is intended for personal use only or on behalf of an entity that the customer legally represents. Commercial resale or unauthorized use is prohibited and may result in account termination and legal action.

13.2 Prohibited Conduct

Customers are prohibited from using the website to:

• Infringe the intellectual property rights of any third party.

• Transmit harmful, unlawful, threatening, abusive, defamatory, or obscene material.

• Engage in fraudulent activities, deception, or identity impersonation.

• Attempt unauthorized access to the Company's systems — a violation of the Cybercrime Law (Royal Decree M/17, 2007).

• Transmit malware, viruses, or malicious code.

• Collect or store other users' personal data without their consent.

• Engage in spam, pyramid schemes, or unsolicited advertisements.

13.3 Maintenance

The Company strives to provide continuous access. Customers will be notified by email of scheduled maintenance. The Company is not responsible for downtime due to force majeure or third-party failures.

14. Intellectual Property Rights

All intellectual property rights related to the website and its content — including copyrights, trademarks, patents, logos, domain names, and technical expertise — belong exclusively to the Company and are protected under Saudi intellectual property laws and international treaties. Customers may not reproduce, modify, distribute, or commercially exploit any content without prior written approval.

15. Disclaimers, Warranties, and Limitation of Liability

• The website and services are provided "as is". The Company does not guarantee uninterrupted, error-free, or virus-free operation.

• The Company is liable only for losses that were foreseeable at the time of purchase and resulting from the Company's breach of this Agreement.

• The Company is not liable for indirect, incidental, punitive, or consequential damages, to the extent permitted by Saudi law.

• Products are intended for personal use only. The Company is not liable for commercial losses arising from misuse.

• The Company's liability shall in no event exceed the amount paid by the customer for the product in question.

16. Indemnification

Customers agree to indemnify and hold harmless the Company, its affiliates, subsidiaries, officers, directors, agents, employees, and representatives from any claims, damages, or liabilities (including attorneys' fees) arising from: (a) use of the website in breach of these Terms; (b) any violation of applicable Saudi regulations; or (c) any unauthorized or improper use of the website.

17. Cancellation Policy

17.1 Customer Cancellation

The customer may cancel an order in the following cases:

• Before the order has been shipped.

• If delivery is delayed by more than 15 business days from the confirmed purchase date and the product has not been used — in this case, the sales contract is terminated and a full refund is issued.

Cancellation requests after shipment are treated as returns and are subject to the returns policy in Section 7.

17.2 Company Cancellation

The Company may cancel a customer's order due to:

• Pricing errors on the website.

• Product unavailability due to technical issues.

• Payment rejection or failure to complete payment.

• Incorrect delivery address or inaccurate contact details.

• Customer's failure to receive the shipment after three attempts.

• Any fraudulent or suspicious activity associated with the order.

If the Company cancels an order, it will issue a full refund. The Company may deduct reasonable expenses incurred due to the cancellation where permitted by law.

18. Termination of Contractual Relationship

The Company reserves the right to immediately terminate a customer's access to the website if they breach any provision of this Agreement. Termination does not affect any rights or remedies available under Saudi regulations.

19. Force Majeure

The Company shall not be liable for any delay or failure to fulfil its obligations if the failure is caused by circumstances beyond its control, including: carrier failures, communications outages, natural disasters, government actions, labor disputes, wars, cyberattacks, and other emergencies.

20. Dispute Resolution

In the event of any dispute arising under this Agreement or from the use of the website and services, the parties shall first seek to resolve it amicably within 30 days of written notice. If unresolved, customers may escalate the complaint to:

• Consumer Protection Portal at the Ministry of Commerce and Investment (MoCI) at mc.gov.sa

• Consumer Protection Association

• Competent Saudi courts

This Agreement is governed by the laws of the Kingdom of Saudi Arabia. All disputes are subject to the exclusive jurisdiction of Saudi Arabian courts.

21. General Provisions

Non-Waiver

The Company's failure to enforce any provision shall not constitute a waiver of its rights.

Severability

If any provision is found invalid or unenforceable by a competent court, that provision shall be excluded and the remaining provisions shall continue in full force and effect.

Entire Agreement

This Agreement, together with all referenced policies, constitutes the entire agreement between the Company and the customer.

Assignment

Customers may not assign their rights or obligations under this Agreement without prior written consent. The Company may assign this Agreement at its discretion.

Language

This Agreement is drafted in both English and Arabic. In the event of any conflict or ambiguity, the Arabic version shall prevail in accordance with Saudi law.

Updates

These Terms may be updated with 5 days' notice via the website and email. Continued use after the effective date constitutes acceptance. Customers who do not agree must notify the Company at [email protected] within 5 days, after which their account may be suspended.

22. Contact Information

General Inquiries	[email protected] | Phone: 800 244 2444 | Unified Number: 9200 29295
Customer Support & Complaints	[email protected] | 7859 Al-Madinah Al-Munawwarah Road, Al-Sharafiya, Jeddah 22234, Kingdom of Saudi Arabia

PART TWO: PRIVACY POLICY

Effective Date: April 2025

Al-Hussaini Trading Company is committed to protecting your privacy. This Privacy Policy describes how your personal data is collected, used, stored, disclosed, and protected, in accordance with Saudi Arabia's Personal Data Protection Law (PDPL, Royal Decree M/19, amended M/148, 2023) and the E-Commerce Executive Regulations.

By using the website and our services, you acknowledge and agree to the practices described in this policy.

1. Data Controller Information

Al-Hussaini Trading Company acts as the controller of your personal data as defined under the PDPL.

Entity Name	Al-Hussaini Trading Company
Commercial Registration	4030053541
Data Protection Contact	[email protected]
Regulatory Authority	Saudi Data & AI Authority (SDAIA) — sdaia.gov.sa
Toll-Free Number	800 244 2444

2. Personal Data We Collect

2.1 Data You Provide Directly

When creating an account or placing an order, we collect:

• Full name (first and last)

• Email address

• Phone number

• Delivery address

• Username and password (passwords are stored encrypted)

• Invoice and warranty data for returns/exchanges

We do not store credit card, debit card, or bank account data on our servers.

2.2 Automatically Collected Data

We automatically collect technical data limited to what is necessary for the operation and security of the website:

• IP address

• Browser type and device information (model, operating system, version)

• Session data (product page views, shopping cart actions, transaction logs)

• Cookie data (see Section 8)

This data is collected in accordance with the data minimization principle stipulated in the PDPL.

3. Legal Basis for Processing

In accordance with the PDPL, we process your personal data based on the following legal grounds:

• Consent: for marketing communications, targeted advertising, and non-essential cookies.

• Contractual necessity: to fulfil your orders, process payments, and deliver products.

• Legal obligation: to comply with VAT, anti-money laundering, and other Saudi regulations.

• Legitimate interests: for fraud prevention, website security, and service improvement — unless your rights override these interests.

4. How We Use Your Personal Data

Your personal data is used for the following purposes (limited to what was disclosed at the time of collection):

• Verifying your identity and managing your account

• Processing and fulfilling your orders

• Issuing invoices and receipts in accordance with Saudi VAT regulations

• Processing payment transactions

• Arranging shipping and delivery

• Notifying you of order status, delivery updates, and customer support

• Sending marketing communications (with your prior explicit consent only)

• Analyzing website performance and improving our services

• Complying with legal and regulatory obligations

• Fraud detection and cybersecurity protection

We do not use your personal data for any purpose inconsistent with the above without obtaining new consent.

5. Sharing Your Personal Data with Third Parties

We share your personal data only with service providers who are contractually obligated to process it in accordance with the PDPL and our instructions. Current service providers:

Service Provider	Purpose	Reference
Payment Gateway	Processing electronic payment transactions	Checkout.com
Al-Rajhi Bank	Settlement of payments to the Company's account	alrajhibank.com.sa
Naqel – Aramex – SMSA – DHL	Shipping and delivery of orders	Naqel-aramex-smsa-dhl
Cloud Hosting Provider	Secure storage of website data	Amazon Web Services

We do not sell, trade, or rent your personal data to third parties for their own marketing purposes.

We may disclose personal data where required by law, court order, or a legitimate request from a competent Saudi authority.

6. Data Retention

We retain your personal data for the following periods:

• Account data: for the duration of your account and up to 5 years after its closure, in accordance with VAT record-keeping requirements under Saudi law.

• Transaction/Invoice data: 10 years, in accordance with Saudi VAT and Zakat regulations.

• Technical logs: up to 12 months for security and fraud prevention purposes.

• Marketing consent records: for the duration of the subscription, plus 3 years for audit purposes.

When personal data is no longer needed, we securely delete or anonymize it in accordance with PDPL requirements.

7. Your Rights Under the PDPL

As a data subject under the PDPL, you have the following rights:

Right to Be Informed	You have the right to know what data we collect, why, and how it is used — as described in this policy.
Right of Access	You may request a copy of the personal data we hold about you.
Right to Rectification	You may request correction of inaccurate or incomplete personal data.
Right to Erasure	You may request deletion of your personal data when it is no longer needed for its original purpose, subject to legal retention obligations.
Right to Object	You may object at any time to the processing of your data for direct marketing purposes.
Right to Withdraw Consent	Where processing is based on consent, you may withdraw it at any time without affecting prior processing.
Right to Data Portability	You may request your data in a structured, commonly used format.
Right to Lodge a Complaint	You may file a complaint with SDAIA at sdaia.gov.sa if you believe your rights have been violated.

To exercise any of these rights, contact us at [email protected] or call 800 244 2444. We will respond within 30 days.

8. Cookie Policy

We use cookies in accordance with the E-Commerce Law and the PDPL. These are small text files stored on your device to help us provide a better experience.

8.1 Types of Cookies We Use

• Essential cookies: necessary for the website to function. No consent required.

• Analytical cookies: help us understand how the website is used. Require your consent.

• Marketing cookies: used for targeted advertising. Require your explicit consent.

8.2 Your Cookie Choices

You can manage your cookie preferences through your browser settings or via the Cookie Preferences Centre on the website. Withdrawing consent for non-essential cookies will not affect the core functionality of your shopping experience.

9. Data Security

We implement robust technical and organizational security measures in accordance with the PDPL and the National Cybersecurity Authority guidelines, including:

• SSL/TLS encryption for all data transmissions

• Encrypted storage of sensitive data

• Access controls and multi-factor authentication for staff

• Regular security audits and vulnerability assessments

• Incident response procedures

Data Breach Notification

In the event of a data security breach likely to pose a risk to your personal data, the Company will notify SDAIA within 72 hours and inform affected customers as soon as possible, in compliance with the PDPL executive regulations.

10. International Data Transfers

The Company primarily processes and stores personal data within the Kingdom of Saudi Arabia. When transferring data to service providers outside the Kingdom, we ensure:

• The recipient country has been assessed by SDAIA/the National Data Protection Authority as providing an adequate level of data protection, or

• Appropriate contractual safeguards are in place (such as standard contractual clauses), or

• The customer's explicit consent has been obtained for the specific transfer.

All international transfers comply with the regulations governing the transfer of personal data outside the Kingdom.

11. Anti-Phishing Notice

The Company will never ask for your password, card details, or any sensitive personal information via unsolicited emails, text messages, or phone calls. If you receive a suspicious communication claiming to be from Al-Hussaini Trading Company, please report it immediately at [email protected].

12. Changes to the Privacy Policy

We reserve the right to amend this policy at any time. Any changes will be published on the website and communicated to registered customers by email at least 5 days before taking effect. Continued use of the website after the effective date constitutes acceptance. If you do not agree, please contact us at [email protected] within 5 days.

13. Privacy Contact Information

For all data protection inquiries, exercising your rights, or privacy complaints:

• Email: [email protected]

• Phone: 800 244 2444

• Address: 7859 Al-Madinah Al-Munawwarah Road, Al-Sharafiya, Jeddah 22234, Kingdom of Saudi Arabia

PART THREE: CANCELLATION AND RETURNS POLICY

Effective Date: April 2025

This policy is an integral part of the Terms and Conditions and applies to all purchases made through www.alhussainitrading.com. This policy is compliant with Article 15 of the Saudi E-Commerce Law.

1. Order Cancellation

1.1 Customer Cancellation

You may cancel your order in the following cases:

• Before the order has been shipped.

• If delivery is delayed by more than 15 business days from the confirmed purchase date and the product has not been used.

How to Cancel an Order:

• Log in to your account → go to Orders → select the order → request cancellation.

• Or contact us at [email protected] or 800 244 2444.

1.2 Company Cancellation

The Company may cancel an order and issue a full refund in the following cases:

• Product unavailability or pricing errors.

• Failure to verify payment or delivery address.

• Three failed delivery attempts.

• Suspected fraudulent activity.

2. Returns Policy

2.1 Return Eligibility

Return Period	3 calendar days from the date of receipt
Exchange Period	7 calendar days from the date of receipt
Condition Required	Unused, in original packaging with all accessories, warranty card, and invoice

2.2 Non-Returnable Products

Returns will not be accepted for:

• Products that have been used or show signs of wear.

• Products with missing packaging, accessories, or documentation.

• Watches with an adjusted bracelet.

• Products returned after the specified return period.

• Products damaged due to misuse or negligence by the customer.

2.3 Return Shipping Costs

Company Bears Cost	Defective/damaged product, incorrect description, wrong product delivered, delivery delayed over 15 business days.
Customer Bears Cost	All other return reasons.

3. Refunds

3.1 Refund Timeline

Refund Initiation	Within 3 business days of return approval
Processing Time	5–15 business days (depending on payment method and issuing bank)
Refund Method	To the original payment method used

3.2 Loyalty Points and Installments

• Products purchased with loyalty points (Mukafaa/Qitaf) are refunded as store credit, not cash.

• Installment purchases are subject to the refund policies of the relevant bank or BNPL provider.

4. Exchange Policy

• Exchanges must be initiated within 7 days of receipt.

• The replacement product must be available in stock.

• In the event of a price difference, the customer pays or receives a refund of the difference.

• If the desired product is unavailable, a full refund will be issued.

5. Defective or Damaged Products

• Report within 3 days of receipt at [email protected] or 800 244 2444.

• The Company will arrange collection and inspection.

• Resolution options: repair, replacement, or full refund.

6. Returns Procedure — Step by Step

• Log in to your account at www.alhussainitrading.com

• Go to "My Orders" and select the order.

• Click "Return/Exchange" and select the reason.

• Submit the request and wait for approval (within 3 business days).

• Upon approval, a courier will be dispatched to collect the product.

• The refund or exchange is processed after inspection.

7. Customer Service Contact

Email	[email protected]
Toll-Free	800 244 2444
Unified Number	9200 29295
Address	7859 Al-Madinah Al-Munawwarah Road, Al-Sharafiya, Jeddah 22234, Kingdom of Saudi Arabia
Website	www.alhussainitrading.com

— End of Document —

Al-Hussaini Trading Company | www.alhussainitrading.com | Effective Date: April 2025